Free Mainland UK Delivery - (1-2 working days) Excludes deliveries on Saturday, Sundays & Bank holidays.
*Please note that engraved/personalised items will be dispatched within 5 working days of the order being placed.
Europe: £8.00 by Royal Mail (2-5 working days to Europe)
International: £12.00 by Royal Mail (5 -10 working days to the rest of the world)
To check on the status of an order please contact firstname.lastname@example.org quoting your order number.
Signed For: Please bear in mind that with ‘signed for’ deliveries, you’ll need to make sure there will be someone at the delivery address. If you are not present when your parcel is delivered, the courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time.
International: Lily & Roo cannot be held responsible for lost, missing or delayed overseas post. We use Royal Mail and although 99% of overseas packages arrive in a timely fashion. Once Royal Mail hand packages over to the couriers in the recipients country, we no longer have control over the delivery. CustomerS are responsible for any additional fees or taxes when sending overseas.
UK addresses: Lily & Roo cannot be held responsible for for deliveries when a PO Box or forwarding address is used by a customer. Lily & Roo cannot be held responsible for incorrect addresses input but customers.